PalmOne Tungsten|E2 Review

I have been using a Palm Tungsten|E for about 10 months now, and the only problem I have had so far was when my power button broke. Since I had purchased a three year extended warranty for it, I took the handheld back to the store where I bought it and asked if I could have it repaired. Apparently my T|E was still technically under a Palm warranty for two more months, and they said I should call Palm, but I explained that my results in the past with their customer support has been at best average and at the very least a painful experience.

I had initially hoped for an over the counter exchange, but due to a 30 day restriction that was no longer possible. The customer service representative suggested I purchase a replacement handheld to use while my T|E was sent away to be repaired, and after I get my old handheld back I could simply return the new one I purchase before the first 30 days and get a full refund. They would even extend my original devices warranty by 30 days, just to be nice. This sounded like a great solution to my problem, so I purchased a new PalmOne Tungsten|E2 and ended up asking them to handle the return and repair procedure for my T|E, which they were thankfully obligatory to do. I paid $299.99 CDN plus tax, and did not purchase an extended warranty for obvious reasons.

--> Read my full review on my blog, teguy.blogspot.com